Items that are unworn with tags attached, free of any odors, pet hair or deodorant marks are eligible to be returned for STORE CREDIT ONLY within 10 days of receipt. You have approximately 7 business days to ship your return back to us. Item(s) returned without tags, or in unsellable condition received outside of the designated time frame are non returnable and will be shipped back at the customer's expense.
Non Returnable Items
Items discounted at 15% or more are FINAL SALE and non returnable, no exceptions. Additional Non returnable items include: Markdown Items, Clearance or Sale items, Facebook Giveaway Items, Gift Cards, Jewelry, Home Decor, Stickers, Hats, Accessories, Bags, and Swimwear.
You may not return an item if it is has been used, washed, damaged, worn, or if the tags are removed.
Order Errors or Damaged Items
We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 5 days from the day the order was marked delivered to report it as being damaged. We will not accept any error/damaged item(s) after this 5 day period for return. No exceptions. If you notice an item is defective and its been more than 5 days since delivery, we cannot replace the item. If the item is damaged during wear, we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it, we cannot replace the item. We aim to keep our prices affordable and by abiding by our policies, you will help that continue!
If you receive a damaged item please email us at hello@forgetmenotboutiqueAK.com so we can send a return shipping label for you to print at home.
Due to daily inventory changes, we do not facilitate exchanges. You may reorder your item at your leisure or wait until your return has been processed and order using your store credit. You will only receive store credit. We do not issue refunds.
All returns must be credited to the original account used to purchase the item(s). (Example: If you received an item that was a gift, the return must be posted to the purchaser's account). Returns are processed within 7-10 business days after you send the item(s) back. We highly recommend using a traceable carrier with tracking number.
To Return An Item
Please ship your item back to:
Forget Me Not Boutique
383 S Sarah Cir
Palmer, AK 99645
Return shipping is non reimbursable.
Please include all original packaging, as well as a slip of paper with your order number, shipping address, email address and phone number and your reason for return. (fit, color, damaged etc)